Smartphones & Such

Can I bring my own device (BYOD) to sparrow?

Most smartphones these days can be activated with sparrow, as long as they are paid for and unlocked. You can also purchase a brand new device with no SIM from the manufacturer, or retail store, and bring it to sparrow. All you need is a sparrow-compatible phone and a sparrow SIM card. Contact customer care to see if your phone is compatible.

Can I tether my device and use as a hotspot?

Yes! Tethering is included with all sparrow data plans, so you can setup a Wi-Fi hotspot to connect your other devices. Just be sure to protect your hotspot, so only you can access it! Refer to your selected plan for your data usage rates.

Can I use my phone while traveling abroad?

Most places now how have WiFi so unless you need to be constantly connected while traveling, we recommend using an app like Skype or WhatsApp for international travel.

Depending on your phone type and where you’re traveling to, you may also be able to purchase a SIM for the country you’re visiting. Contact customer care and we’ll be happy to offer guidance.

How do I get device software updates?

Your smart device will provide software updates at various times. To avoid incurring data charges, we recommend that you activate a WiFi connection prior to updating.

How to Install a SIM Card and Activate Your Smartphone with sparrow

Follow these easy steps to install your sparrow SIM and activate your smartphone with sparrow.

How to transfer your phone number to sparrow

Transferring your phone number to sparrow is easy—just let us know you’d like to keep your current phone number and we’ll guide you through the process.

Is device financing an option?

We have partnered with Affirm to give you a simple way to make your purchase with no hidden fees. Simply choose “Affirm” as your payment method at checkout to apply for financing.

Disclosure: Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Estimated payment amount excludes taxes and shipping fees. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC. See www.affirm.com/faqs for details.

What network is used for sparrow services?

sparrow network services are provided on the Verizon and Nationwide Sprint Networks. Even though sparrow delivers wireless services utilizing other networks, sparrow is your carrier of record and customer care contact. Call sparrow with any questions or comments about your services.