Privacy Policy

sparrow is Committed to Protecting Your Privacy

This Statement of Privacy applies to sparrow website and mobile application and governs data collection and usage at all sparrow sites and services; it does not apply to other online or offline sites, products or services. sparrow is a general audience website, intended for users of all ages. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information

Use of Cookies

The sparrow website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites. Users can opt out of receiving targeted advertising by visiting the DAA opt-out site or the NAI opt-out site at

As an E-commerce website, sparrow collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by sparrow is used for the purpose of providing information about our services, billing, and delivering your purchases.

sparrow encourages you to review the privacy statements of websites you choose to link to from sparrow so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside of the sparrow website or application.

Location Data

Part of sparrow’s service includes providing wireless coverage. sparrow may use your location data to check coverage quality in your area or to provide you with network service. The sparrow mobile app automatically checks your device location to determine sparrow network quality based on where you’re located. When using the coverage map on the app, sparrow does not store or share data. On the website, the coverage map search function requires that the search terms be sent to Google. sparrow does not store or sell location data to any third parties.

Use of your Personal Information

sparrow and its operational service partners collect and use your personal information to process product orders and deliver the products and services requested. sparrow may also use personal information to inform you of other products or services available from sparrow and its affiliates. sparrow may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

sparrow does not sell, rent or lease its customer lists to third parties. sparrow may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

sparrow contracts with other companies to provide some services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

sparrow does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

sparrow may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on sparrow or the site; (b) protect and defend the rights or property of sparrow, including its website; or © act under exigent circumstances to protect the personal safety of users of sparrow or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which sparrow or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. sparrow abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.

Control your Personal Information

sparrow offers its customers choices for the collection, use and sharing of personal information. You may go notify us of your preferences by emailing Please be sure to provide complete account information, including your full name, email address on account, and mobile phone number, so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from sparrow by responding directly to any email you receive with a request to remove you from the mailing list.

Security of your Personal Information

sparrow is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access and that are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we use a secure payment gateway so your information is protected.

Changes to this Statement

sparrow will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how sparrow will use your personal information, sparrow will prominently post such changes prior to implementing the change. sparrow encourages you to periodically review this Statement to be informed of how sparrow is protecting your information.